DMEA POSITION GUIDE
Customer Service Representative
Union or Non-Union:
A CSR’s Immediate Supervisor may be any Supervisor within DMEA
Montrose, Colorado, USA
A CSR may be assigned to any Department within DMEA
6/99, 2/03, 4/04, 4/05, 8/06, 2/10, 1/11, 1/13, 9/15
**Job Closes December 7th, 2017 @ 11:59pm**
QUALIFICATIONS AND EXPERIENCE:
High school diploma or equivalent required; college degree preferred. Must have experience working with the public and verifiable customer service skills. Must have proven written and oral communications skills. Must have basic math skills, cash handling and cash drawer management experience. Must have personal computer experience, including word processing, spreadsheets, and databases. Requires verifiable data entry and 10-key skills; 10-key by touch preferred. Must have experience operating general office machines. Must have legible handwriting. Bilingual language skills (English/Spanish) a plus. Accounting skills a plus.
ESSENTIAL JOB FUNCTIONS:
Delta-Montrose Electric Association reserves the right to change or modify the duties and essential functions of this position at any time.
In an efficient and professional manner, and in accordance with the DMEA/IBEW Labor Agreement and DMEA Accident Prevention Manual:
OTHER DUTIES AND RESPONSIBILITIES:
The above statements are intended to describe the general nature and level of work being performed in this job. This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for personnel in this position.
Performs other duties of a like or lesser grade which may be assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Understands and applies the concept of providing quality electric services to DMEA customers and employees and agrees to maintain a continuing commitment to superior people-to-people service.
Requires the ability to develop plans, procedures and goals; present information to others; work cooperatively; work under stress to complete projects accurately within reasonable deadlines; and demonstrate flexibility when dealing with customer service requirements.
ESSENTIAL PHYSICAL AND MENTAL REQUIREMENTS:
Requires continuous sitting and use of keyboard/computer; and occasional standing, walking, bending, climbing, kneeling, reaching and lifting up to 30 pounds. Requires finger dexterity, ability to perform close work, good vision and hearing; developed and demonstrated listening skills, and the ability to speak. On a daily basis, requires attention to detail; the ability to read, write, and perform basic math; analyze data and reports; and conduct research.
Regular, predictable attendance is required. Close to 100% of the employee’s day is spent indoors at a desk in an office environment. On a daily basis requires working with customers, including customers that are angry. Equipment operated may include a calculator, typewriter, computer, printer, FAX, copy machine, postage machine, or other office equipment.
Occasional travel by company vehicle and/or commercial means may be required.
**Job Closes December 6th, 2017 @ 11:59pm**